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Customer Support (Japan)

Job Profile Summary:

In this role, you will provide an efficient and a high-quality support to customers by meeting and exceeding their expectation. You will also be required to coordinate with other teams, mainly the customer touch-points. You will work closely with internal and external stakeholders to provide service in compliance to guidelines and service standards.

Roles and Responsibilities:

  • Main customer interface for any kinds of operation issue
  • Operation referent during project phrase
  • Coordinate with sales / supply chain and kitting center to ensure terminals delivery
  • Coordinate with R&D and customization to ensure the SW package / TMS management
  • Manage the customer request of hardware service request (installation, call center, on site maintenance, repair)
  • Outbound delivery
  • Coordination within Operations team for field service requirement, quality issue for the customer account managed

Competencies & Personal Traits

  • Diploma Qualification
  • At least 2 years of relevant experience in a related field
  • Good Interpersonal, Communication and Customer Service skills
  • Highly motivated, results & customer service oriented
  • Strong analytical and quantitative skills
  • Proficient in MS Office
  • Experience in customer support of merchant or payment / card company is a plus
  • Ability to coordinate activities with the relevant parties systematically
  • Willing to learn and able to adapt to a changing environment
  • Fluency in English and Japanese to successfully support both external and internal clients/counterparts.

Or, know someone who would be a perfect fit? Let them know!

Ingenico Japan Co.Ltd

160-0023 Tokyo Directions + 81-3-3593-2700

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